Shipping & Returns

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, contact us. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Risk of Loss
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns, Refunds and Title
Ropewalk Ltd does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Ropewalk Ltd does not take title to the refunded item. For more information about our returns and refunds, please see our Terms and Conditions.
Incorrectly ordered goods, or stock items returned will be subject to a 20% restocking charge. Non stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

Product Descriptions
Ropewalk Ltd attempts to be as accurate as possible. However, Ropewalk Ltd does not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. If a product offered by Ropewalk Ltd itself is not as described, your sole remedy is to return it in unused condition.